Responsible Gaming at db789 — Keep the Fun, Keep the Control

Responsible gambling at db789 is more than a policy — it's the foundation of everything we do. We want you to fully enjoy your time on db789, while staying completely in control.

Millions of people across Bangladesh play on db789. The vast majority do so responsibly — within a set budget and time. But sometimes, people push past their limits. db789 wants to be there for you when that happens.

Responsible gambling means knowing when to play, how much to play, and when to stop. If you can manage those three things yourself, betting can be a genuinely enjoyable experience.

Most people don't realize when their betting habits are becoming a problem — because it happens gradually. Watch out for the warning signs below.

• Chasing losses by placing more bets to recover money you've lost.
• Spending beyond your budget and feeling regret afterwards.
• Hiding your betting from family or friends.
• Lying or being in denial about your betting.
• Experiencing sleep issues, irritability, or anxiety.
• Tried to stop betting but couldn't.
• Taking on debt or dipping into savings to fund your betting.
• Losing focus on work, family, or your social life.

If you recognise one or more of these signs in yourself, use db789's responsible gambling tools or contact our support team directly.

Db789 gives every member the tools to stay in control of their own play. They're simple to use and can be activated anytime from your account settings.

• Deposit limit: Set a maximum deposit limit — daily, weekly, or monthly. Limits take effect immediately once set. To increase a limit, you'll need to wait 7 days.
• Betting Limit: Set a cap on how much you wager within a given period.
• Loss Limit: Set a cap on how much you're willing to lose within a given period.
• Session time limit: Set how long you want to play in a single session. Once the time is up, db789 will automatically send you an alert.
• Cooling-Off Period: Pause your account for anywhere between 24 hours and 30 days.
• Self-Exclusion: Exclude yourself completely from db789 for an extended period — anywhere from 6 months to 5 years.
• Reality Check: At regular intervals, db789 will remind you how long you've been playing.

Self-Exclusion is a step you can take to completely pause your betting activity on db789 for a set period. During this time, you will not be able to deposit or place any bets.

Once self-exclusion is active, db789 will stop sending promotional emails or SMS. This is completely confidential, and your request will be processed without any judgment.

To activate self-exclusion:

• Go to Account Settings → open the "Responsible Gaming" tab.
• Select the "Self-Exclusion" option and choose a duration.
• Or directly support@db789.wsor email us at

Self-exclusion cannot be lifted before the period ends — this is by design, so you get real, meaningful protection.

If you suspect a family member is struggling with a betting problem, db789 can help you too. A loved one's betting addiction takes a toll on the whole family. Knowing what steps to take in this situation is important.

• Talk calmly — express concern, not accusation.
• Let the db789 support team know, and we will do our best to provide assistance to the person concerned.
• You can request that family limits be enabled on their account.
• Seek advice from a mental health professional for specialist support.